Animal Complaints

If you find a stray animal, you should take the animal to the Glenfield Road Animal Shelter during office hours or a Vet. This ensures the best effort can be made to determine the pet's ownership details in the shortest possible time by scanning for a microchip.

In addition, the Shelter offers a secure location for an animal that is often distressed. In most cases, the Shelter is the first place concerned pet owners will contact if they have lost a pet, again reducing any time in reuniting pets with their owners.

If you notify Council that you have a stray animal secured on your property, a Ranger will come and collect the animal and take it to the Animal Shelter.

The permanent identification and lifetime registration system, which came into effect on 1 July 1999, greatly assists authorities in returning lost and injured animals to their owners.

If you have a complaint regarding your neighbour's barking dog,  the following steps are recommended:

• Approach the dog's owner and state your case clearly and politely. Chances are they are unaware their dog's barking is bothering you.
• If the dog's owner is unapproachable or does not agree that a problem exists, you can contact Community Justice on 1800 990 777, or email them on cjc@justice.nsw.gov.au. This service is free, confidential and voluntary.
• If none of these methods work, contact the Councils Regulatory Services on 1300 292 442.

How does the City deal with barking dog complaints?

The City takes the following steps after receiving a complaint about a barking dog:

• The owner is advised of the complaint and offered advice on how to curb the dog's barking
• If further complaints are received, a Noise Monitor Sheet will be sent to the complainant
• Once the sheet is returned to Council, it will be assessed and if deemed necessary a Nuisance Order may be placed on the dog which stays is in place for six months.
• Should the dog continue to bark, rangers may issue penalty notices for each infraction.
• Further non-compliance may see the owner of the dog prosecuted by the local court.

If you have a complaint regarding your neighbour's cat, the following steps are recommended:

• Approach the cat's owner and state your case clearly and politely. Chances are they are unaware of their cat's behaviour.
• If the cat's owner is unapproachable or does not agree that a problem exists, you can contact Community Justice on 1800 990 777, or email them on cjc@justice.nsw.gov.au. This service is free, confidential and voluntary.
• If none of these methods work, contact the City's Regulatory Services on 1300 292 442.

How does the City deal with a nuisance cat complaint?

The City takes the following steps after receiving a complaint about a nuisance cat:

• The owner is advised of the complaint and offered advice on how to curb the cat's behaviour.
• If further complaints are received, a Nuisance Order may be placed on the cat which is in place for six months.
• Should the cat continue the nuisance behaviour, Rangers may issue penalty notices for each infraction.
• Further non-compliance may see the owner of the cat prosecuted by the local court.
• The City's Rangers do not collect straying cats, but they will receive them at the shelter.