Online bin requests
Missed your bin collection day? Need bin repairs? Need a hard waste collection?
Click the corresponding link below to submit a customer request:
Remove old bin (empty and remove)
Remove old bin (already empty)
Rejected bin - Issue rectified
Other services
Unfortunately, not all services can be requested online, as they may require a stat dec or proof of identity, these exclusions are as follows:
Modification of Service (additional bins etc.) / Replacement Bin
Council cannot accept requests for modifications to services or replacement bins online, as proof of identity is required by the property owner.
Please contact Council on 1300 292 442 or visit Council’s Civic Centre for more information.
Domestic Waste Collection - Service Application Form 251.4 KB Download
Domestic Waste Collection - Cancellation of Services Application Form 90.3 KB Download
Commercial Waste Collection - Services Application Form 235.8 KB Download
Commercial Waste Collection - Cancellation of Services Application Form 88.9 KB Download
Burnt or Stolen Bins
Council cannot accept requests regarding Stolen or Burnt bins online as a Statutory Declaration, witnessed by a Justice of the Peace, is required.
Please contact Council on 1300 292 442 or visit Council’s Civic Centre for more information.
Kitchen Caddy replacement or additional Kitchen Caddy Bin Liners
If you would like to purchase a replacement Kitchen Caddy, please visit Council’s Customer Service desk at the Civic Centre.
If you would like to obtain additional Kitchen Caddy Bin Liners, please contact Council on 1300 292 442 or visit Council’s Civic Centre.
*Please note that only one additional package of Liners can be claimed per property per calendar year, and must be claimed in person at the Civic Centre.