The Community Survey provides insights into our community's current and future priorities.

In January 2021 we hired independent researcher Micromex Research to conduct a community-wide perceptions survey on Wagga Wagga City Council's performance over the past 12 months.

The survey looked at long-term trends and priorities across a broad range of Council services and facilities.

A random selection of residents aged 18+ were interviewed over the phone (mobile and landline) and asked to rank our performance based on indicators like customer service, community facilities and service delivery.

The 2021 Community Survey results are in: the great, the good, and the areas for improvement.

We’re happy to report the results show a positive trend in the community’s overall satisfaction with our performance.

Thank you to everyone who took part. We’ll use your feedback to update our strategic plans and keep working to make this region a brilliant place to live.

2021 Survey Highlights


Overall Satisfaction with Council


Satisfaction with Council's Communication


Satisfaction with Sportsgrounds and Sporting Facilities

Over 90% Satisfaction of our Cultural Facilities


Civic Theatre


Art Gallery

The following services saw a 4%+ increase in satisfaction*

Long term financial planning

Financial management

Street lighting

Flood protection and preparedness

Public transport & cycle network

Waste and recycling services

Environmental education programs

Feeling safe in public places

Areas for improvement


Satisfaction with Local Roads (down 7%*)


Satisfaction with Footpaths (down 7%*)


Satisfaction with Car Parking (up 2%*)

* Compared to 2017 survey results.

2021 Community Survey Report

Past Community Surveys