Ageing & Aged Care

My Aged Care

My Aged Care aims to make it easier for older people, their families, and carers to find information on ageing and aged care in Australia. They provide online information and trained call centre staff to help you get an older person’s needs assessed and to find and access services.

Visit the My Aged Care website to find information about how to access Australian Government–funded aged care services. You can apply for an assessment online and search for local aged care providers that meet your needs. You can also call Monday to Friday, 8 am to 8 pm, and Saturday, 10 am to 2 pm.

Website - My Aged Care
Phone - 1800 200 422

Wagga Wagga Aged Care Contacts

For CHSP enquiries and support:

P. 02 6947 3377

For regional service enquiries and information:

Charissa Hayward
Assistant Director (Murrumbidgee)
ACT Southern NSW Regional Team
Service Delivery Division l Ageing and Aged Care Group
Australian Government, Department of Health and Aged Care
T: 02 6289 3925
E: For CHSP contract enquiries:

Dean Rawlinson
Health Grants NSW/ACT State Office
Community Grants Hub
Department of Social Services
P: (02) 9942 5888

For assistance navigating the My Aged Care system and/or understanding support services locally:

Joshua Crockatt
Service Australia Aged Care Specialist Officer
Zone South West NSW - Wagga Wagga Outreach – Tumut, Leeton & Griffith
T: 02 6932 5704 (Face to Face Services Division)

Wagga Wagga Care Finder (Marathon Health)
T: 02 6937 2000

Resources and Information

My Community Directory – Wagga Wagga

For local information on community groups, services and facilities in the Wagga Wagga, area as well as upcoming events.

My Community Directory

NSW Ageing and Disability Commission

For information or to report concerns about abuse, neglect or exploitation of older people and adults with disability living in their home and community.

Phone: 1800 628 221

NSW Ageing and Disability Abuse Helpline

For information or to report concerns about abuse, neglect or exploitation of older people and adults with disability living in their home and community.

Phone: 1800 628 221 (Monday to Friday, 9am – 5pm)

OPAN (Older Persons Advocacy Network)

OPAN is a national network comprised of nine state and territory organisations that have been successfully delivering advocacy, information and education services to older people in Australia for over 25 years.

Phone: 1800 237 981 (6am –10pm, 7 days a week)

Seniors Rights Service

Seniors Rights Service is a community organisation dedicated to protecting and advancing the rights of older people across NSW.

Phone: 1800 424 079

Aged Care Quality and Safety Commission

For information on safety, health, well-being and quality of life of people receiving aged care.

Phone: 1800 951 822

Murrumbidgee Local Health District

MLHD assists to provide people with access to health care.


Carers Gateway

For information on carer support throughout Australia.

Phone: 1800 422 737 (Monday to Friday 8am – 6pm)

NSW Volunteering

For information on volunteering in NSW.


You have the power!

Wagga Wagga City Council provides designated electric scooter and wheelchair recharge outlets to enable community members to recharge their mobility devices if required.

Council's facilities with recharge points are easily identified through RECHARGE Point logos displaying on the windows and above or near the designated power points.

There are currently three Council venues:

  • Wagga Wagga City Library
  • Wagga Civic Theatre
  • Seniors Community Centre

National Public Toilet Map

As part of the National Continence Program, the Toilet Map provides information on over 19,000 publicly available toilets across Australia, including accessibility, opening hours and facilities, such as showers & baby change.

National Public Toilet Map

Master Locksmith Access Key

The Master Locksmith Access Key (MLAK) is an innovative and universal lock system that allows 24/7 access to the public toilet facilities for eligible community members with access issues. MLAK symbol is displayed on the toilet facilities equipped with this system for easy identification.

For more details on MLAK access to public toilets please go to

In Wagga eligible people can purchase the MLAK key from the local Master Locksmith – Riverina Safes and Locks. Phone: 02 69213517, or go to

Local MLAK - enabled toilet facilities

There are several MLAK toilets across Wagga Wagga including:

Visitor Information Centre - 183 Tarcutta Street, Wagga Wagga

Botanic Gardens  - Macleay St, Turvey Park

Rest Centre  - 1 The Esplanade, Wagga Wagga

For other MLAK sites across Wagga Wagga including adult lay down change facilities please visit the National Toilet Register:

National Public Toilet Map

Wagga Wagga Community Directory

The Wagga Wagga Community Directory is an online directory of community groups, services and facilities, providing up-to-date information for community organisations who provide services in the Wagga Wagga, area as well as showing upcoming events in the area.

The directory provides residents, visitors and organisations the opportunity to easily find contact information for community-based services in the local area.

Please note: The information contained in the directory is the responsibility of the organisation or group. Council takes no responsibility for information being accurate or complete.